Old way

     New way

     Benefit

  Return on investment

• A driver commutes to the office and picks up paperwork for the jobs for that day.  He or she clocks in and begins planning the route for the day.

• The driver receives the daily jobs on his or her handset while still at home.  He or she then clocks in on the wireless handset and leaves directly to the first appointment.

• Employee saves an average of 30 minutes of commute time
• Company saves 30 minutes of paid planning time. 
• Optimized software routing further saves several miles a day.

• Save up to a half hour of route planning labor each day, or 10 hours per month!  At $40 per hour, this results in $400 in productive time servicing more jobs OR $400 less in hourly wages.

• The driver is aggressive.  He or she averages about 2.5 mph over speed limit and has occasional hard braking.

• The driver is now aware that truck speeding and hard braking are monitored and show up on his or her report card.  Consequently, these habits are improved.

• Trucks get % mileage from lack of speeding.
• Decreased accidents.
• Lower insurance.
• Fewer brake jobs.

• Reducing speed by 2.5 mph will save approximately $6.00 in fuel for every 300 miles traveled. How many miles per month does the average driver travel?

• Customer calls wondering when the driver will arrive.  Dispatcher calls driver.  He guesses time of arrival.

• Customer calls wondering when driver will arrive.  Dispatcher is able to instantly tell the customer where the driver is and determines accurate time of arrival.

• Good customer service.
• Client referrals.
• Stronger reputation.
• More business.

• While more satisfied customers and referrals don't show an immediate return on investment, they enhance your reputation as a good service provider and help you gain leadership in your industry.

• The driver finishes the job and fills out paperwork for customer to sign.  This will then be turned in at the end of the business day to be queued for data entry.

• The driver finishes the job and fills out the work order on his handset and captures the customer signature.  Information is sent to office for instant invoicing or credit card processing.

• No paperwork. 
• Immediate revenue recognition.
• Error reduction.

• Reducing paperwork should save at least an hour of clerical time per month per employee.  More rapid revenue recognition decreases AR exposure. A reduction in errors saves time, money and reputation.

• The driver parks in a 30-minute load / unload spot immediately adjacent to a regular service stop.  He or she then leaves the truck idling during the 15-minute stop.

• The driver parks and turns the truck off due to idle time tracking.

• Save the fuel necessary for 15 minutes of idling.

• Large trucks use approximately 1 gal of gas per hour while idling.  Managing idle time across the organization will save money.

• The truck breaks down!

• Last week, a fault code warning was sent indicating that the oxygen sensor is going bad.  The vehicle is serviced and fixed before costly breakdowns occur.

• Reduce maintenance cost
• Experience fewer breakdowns. 
• Automatically read fault codes without the costly expense of computer diagnostics.

• Avoid the loss of revenue generating jobs, avoid the hit to your customer service record, avoid unnecessary driver pay and costly fixes that could have been proactively dealt with.

• On the next appointment, the driver needs to install a routine part stocked in the truck.  He or she then realizes parts were not restocked and has to come back.

• All stocked parts can be inventoried w/ a barcode scanner. When the part is removed, it is scanned to charge on the customer invoice.  The warehouse crew is then alerted to restock truck and part is there for the driver.  

• Reduce wasted trips.
• Reduce lost inventory and employee-caused shrinkage.

• Always know what your inventory levels are and make your service delivery less costly and more efficient.

• The driver takes lunch.  He breaks the route plan and drives 7 miles out of the way to stop at home.  He approximates 30 minutes on his time sheet.  Actual time taken is a full hour.

• Driver’s route is tracked and therefore is unlikely to go off route.  Geofencing can be placed at certain locations notifying dispatcher w/ an alert if  a truck travels outside of an area (or approaches an area).  Timesheet is tracked on mobile phone along with location where driver punched in and out.

• Save fuel due to the reduction of out-of-route mileage. 
• Accurate timekeeping reduces payroll costs. 
• Paperwork is reduced as time sheets on the phone integrate with office payroll systems.

• In this example fuel expense and payroll is saved.  Also with integrated payroll systems you will eliminate clerical input times and the errors that coincide.  The ability to verify the location of a driver at any time eliminates the chance for discrepancies on time sheets.

• Customer calls stating he is unable to make an appointment.   Dispatcher calls and leaves the driver a voicemail.  Driver misses voicemail and shows up anyway.

• Customer calls unable to make appointment.  The job is removed from the driver's list of jobs.  Dispatcher is able to notify other customers to announce that the driver will be early.

• Avoid the loss of time 
• Provide better customer service.

• Better customer service and efficiency is a key performance must for any organization.

• Customer needs to pay for equipment and gives the driver a check or credit card which is carbon copied.  Driver turns it in when he checks back in at the office.

• Driver is able to swipe the check or credit card with the online reader.  Payment clears and processes instantly.

• Collect payment instantly.
• Avoid collection issues.

• Eliminate bad payments.  Reduce paperwork, collections and aging accounts receivables.

• The driver completes 5 jobs per day.

• Due to time saved at the beginning of the day, route optimization, and accurate timekeeping, the driver is able to help one additional customer every day.

• Gain more revenue per field hour worked

• Depending on your time per service call, you can increase the number of jobs worked each day without paying overtime or hiring additional drivers.  That equates to big savings and better scalability.

• The driver takes the truck home.  He then uses the truck after hours for personal use.

• The driver takes the truck home.  The truck is safely parked for the evening because the driver is aware that if it is moved it will be tracked.

• Fuel and maintenance wear from unauthorized use is saved.
• You always know where your assets (truck and inventory) are.
• Your company vehicle is definitely not parked in front of a bar or entertainment club.

• While you wouldn't expect this to happen often; a 30 mile unauthorized trip could cost you over $10 in fuel (for large trucks).  Even if you never expect this to happen you will always have the peace of mind to know it hasn't.